1. Introduction
Sastha Trader ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using https://sasthatrader.com, you consent to this policy.
2. Information We Collect
We collect the following categories of information:
- Account information: name, email address, mobile number and shipping address provided during registration or checkout.
- Order information: products ordered, quantity, amount paid, order date and status.
- Payment information: payment method, transaction ID and status. We do not store your card, UPI or bank account credentials — these are handled securely by our payment gateway partner, PhonePe.
- Technical information: IP address, browser type, device type and general location, collected automatically for security and analytics.
- Communication information: messages you send us via email, WhatsApp or our contact form.
3. How We Use Your Information
- To create and manage your account.
- To process and deliver your orders.
- To send order confirmations, shipping updates and customer service responses.
- To process payments and prevent fraud.
- To improve our website, products and services.
- To comply with legal obligations.
4. Payment Processing
Online payments on our Website are processed by PhonePe (PhonePe Private Limited). When you pay online, you are redirected to PhonePe's secure payment page. Your card/UPI/bank details are entered on PhonePe's systems and are never transmitted to or stored by Sastha Trader. PhonePe's own privacy policy and terms apply to the payment transaction.
5. Sharing Your Information
We do not sell or rent your personal information. We may share it only with:
- Payment gateway (PhonePe) — to process payments.
- Courier/logistics partners — to deliver your order.
- Service providers — such as hosting providers, solely to operate our Website.
- Legal authorities — when required by law or to protect our rights.
6. Data Security
We use reasonable technical and organisational measures to protect your personal information, including HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Local Storage
Our Website uses your browser's local storage to remember your cart, login session and preferences. We do not use third-party advertising cookies. You can clear this data at any time from your browser settings.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and personal data.
- Opt out of non-essential communications.
To exercise any of these rights, email us at admin@sasthatrader.com.
9. Children's Privacy
Our Website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Data Retention
We retain your personal information for as long as your account is active, or as needed to comply with legal, tax and accounting obligations. Order history may be retained for up to 7 years for accounting purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
12. Contact Us
Sastha Trader
2/315, Valli Nagar, Vengaivasal Main Road,
Santhosapuram, Chennai 600073
Email: admin@sasthatrader.com
Phone: +91 73057 45550