1. Overview
We want you to be delighted with your purchase. If something isn't right, our Return Policy lets you return eligible items within a defined window. Refunds for approved returns are processed as described in our Refund Policy.
2. Return Window
- You may request a return within 24 hours (1 calendar day) of receiving your order.
- The return window starts from the date and time the parcel is marked as delivered by the courier.
- Requests made after the return window are not eligible.
3. Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging (or adequately re-packed to prevent damage in transit).
- Be accompanied by proof of purchase (Order ID and invoice).
- Not be marked as "non-returnable" at the time of purchase (see Section 5).
4. Reasons Eligible for Return
- Damaged in transit: The book arrived physically damaged (torn pages, water damage, broken spine beyond normal pre-owned wear).
- Wrong item: You received a different book from the one you ordered.
- Not as described: The condition of the book is materially worse than what was described on the product page.
5. Non-Returnable Situations
- Minor cosmetic wear typical of pre-owned books — small creases, shelf wear, an owner's name written inside, a school or library stamp, or a slightly faded cover — these are normal for pre-owned items and are not grounds for a return.
- Change of mind after the order has shipped.
- Books that have been used, damaged by you, or had pages removed or marked.
- Requests made after the 24-hour return window.
- Items returned without prior approval from our team.
6. How to Request a Return
- Contact us within 24 hours of delivery via:
- Email: admin@sasthatrader.com
- WhatsApp / Phone: +91 73057 45550
- Provide your Order ID, a short description of the problem, and clear photos of:
- The damaged / wrong book
- The packaging it arrived in
- Our team will review your request within 2 business days and reply with an approval or rejection.
- If approved, we will send you the return shipping address and instructions.
7. Returning the Item
- Please ship the item back within 3 business days of receiving our approval.
- Pack the item securely so it reaches us without further damage.
- Share the return tracking number with us so we can monitor the parcel.
- Items received damaged due to poor return packaging may not be eligible for a full refund.
8. Return Shipping Costs
- If the return is because of our error (damaged or wrong book), we will bear the return shipping cost — either by arranging a pickup or reimbursing a reasonable courier charge.
- For all other approved returns, the customer bears the return shipping cost.
9. After We Receive the Return
- We inspect the returned item within 2 business days.
- If approved, we process your refund as per the Refund Policy.
- If the item does not meet the eligibility criteria, we may decline the refund and ship the item back to you at your cost.
10. Exchanges
We do not currently offer direct exchanges. If you would like a different book, please place a new order and return the original under this policy.
11. Contact Us
Sastha Trader
2/315, Valli Nagar, Vengaivasal Main Road,
Santhosapuram, Chennai 600073
Email: admin@sasthatrader.com
Phone / WhatsApp: +91 73057 45550