1. Overview
At Sastha Trader, every order is packed with care. However, if something is wrong with your order, this Refund Policy explains when and how you can get a refund. Refunds are processed through the same payment method you used at the time of purchase (via PhonePe).
2. When You Are Eligible for a Refund
You are eligible for a full refund if:
- You received a damaged or defective book that was not disclosed in the product listing.
- You received a different book from what you ordered.
- Your order was cancelled by us due to stock unavailability or a pricing error.
- Your order was not delivered and the courier has confirmed it as lost.
- You requested a return within the eligible window (see Return Policy) and the return was approved.
3. When You Are Not Eligible for a Refund
- The return request was made after the eligible return window (see Return Policy).
- The book shows signs of use, damage or alteration caused by you after delivery.
- Minor cosmetic wear on pre-owned books — such as small creases, slight fading, or an owner's name written inside — which is normal for pre-owned items and not considered a defect.
- The order was refused at delivery or the address provided was incorrect.
4. How to Request a Refund
- Email us at admin@sasthatrader.com or WhatsApp us at +91 73057 45550 within 24 hours of receiving the order.
- Include your Order ID, a description of the issue, and clear photos of the book(s) and packaging.
- Our team will review your request within 2 business days.
- If approved, we may ask you to return the item to our address. Return shipping instructions will be provided.
5. Refund Timelines
- Once we receive and inspect the returned item, we will notify you of the approval status within 2 business days.
- Approved refunds are initiated within 3 business days.
- The amount is credited to your original payment method (UPI, card, net banking) via PhonePe.
- The credit typically appears within 5–7 business days, depending on your bank or payment provider.
6. Refund for Cash on Delivery (COD) Orders
If you paid by Cash on Delivery and are eligible for a refund, our team will contact you to arrange a bank transfer or UPI refund. You will need to provide valid bank details or a UPI ID.
7. Cancellations
- Before dispatch: You may cancel your order free of charge by contacting us before it ships. A full refund will be issued.
- After dispatch: Orders cannot be cancelled once shipped. You may refuse delivery or use the Return Policy after receiving the item.
8. Return Shipping Costs
- If the return is due to our error (wrong or damaged book), we bear the return shipping cost.
- If the return is for any other reason, the customer bears the return shipping cost.
9. Contact Us
Sastha Trader
2/315, Valli Nagar, Vengaivasal Main Road,
Santhosapuram, Chennai 600073
Email: admin@sasthatrader.com
Phone / WhatsApp: +91 73057 45550