1. Where We Ship
Sastha Trader ships across India to all serviceable PIN codes via reputed courier partners. We do not currently offer international shipping.
2. Order Processing Time
- Orders are processed from our Chennai warehouse Monday to Saturday, 10 AM – 6 PM IST (excluding public holidays).
- Orders placed before 2 PM IST on a working day are usually dispatched the same or next working day.
- Orders placed on Sunday or public holidays are dispatched on the next working day.
3. Estimated Delivery Time
After dispatch, the estimated delivery times are:
- Tamil Nadu: 1–3 business days
- Metro cities (Bengaluru, Mumbai, Delhi, Hyderabad, Kolkata, Pune): 3–5 business days
- Rest of India: 5–8 business days
- Remote / North-East / island PIN codes: 7–12 business days
These are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, festivals, strikes or other events outside our control.
4. Shipping Charges
- Free shipping on all orders above ₹799.
- Orders below ₹799 are charged a flat shipping fee calculated at checkout based on your PIN code.
- Any applicable shipping charges are shown clearly at checkout before payment.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking ID and courier name via email and/or SMS.
- You can also view the tracking details by logging into your account and visiting the My Orders page.
6. Delivery Attempts
- Our courier partners make up to 2–3 delivery attempts at the address provided.
- If all attempts fail due to an incorrect address, unavailability, or refusal, the parcel is returned to us. In such cases, shipping charges are non-refundable.
- Please ensure your phone number is reachable, as courier agents may call before delivery.
7. Incorrect Shipping Information
Please double-check your shipping address and phone number before placing an order. If you notice an error, contact us immediately at admin@sasthatrader.com or WhatsApp +91 73057 45550. We will try to update it before dispatch, but once the parcel is with the courier, changes may not be possible.
8. Damaged or Lost Shipments
- If your parcel arrives visibly damaged, please do not accept it and inform us within 24 hours.
- If a parcel is marked as delivered but you haven't received it, please contact the courier using the tracking ID and notify us within 24 hours so we can raise a complaint.
- Lost shipments confirmed by the courier will be resent or fully refunded (see Refund Policy).
9. Packaging
All books are packed with protective bubble wrap / paper padding inside a weather-resistant outer envelope or box, to ensure your books arrive in the condition they left us.
10. Contact Us
Sastha Trader
2/315, Valli Nagar, Vengaivasal Main Road,
Santhosapuram, Chennai 600073
Email: admin@sasthatrader.com
Phone / WhatsApp: +91 73057 45550