Clear, fair & transparent

Our Policies

Everything you need to know about shopping with Sastha Traders — written in plain language, easy to find.

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The Essentials

Rules for using our website, and how we protect your data.

The ground rules for using our website and placing orders — covering accounts, pricing, and your rights as a customer.

How we collect, use, and protect your information — and how our payment partner PhonePe keeps your transactions secure.

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Everything about shipping, returns, and refunds.

When you're eligible for a refund, how to request one, and how long it takes to reach your account.

Where we ship, processing times, delivery estimates, and how free shipping over ₹799 works.

The 24-hour return window, what's eligible, and step-by-step instructions for a smooth return.

Still have questions?

If anything here is unclear, or your situation isn't covered, reach out to us directly — we usually reply within 24 hours.